External user experiencing issues with two-factor authentication:
If you are experiencing the following:
- ​​​No push notifications from Microsoft Authenticator when trying to login
-
You have switched or lost your phone
-
The authenticator app has been deleted and reinstalled
Solution:
Contact IT-hjelp for help
I cannot find my team in Teams:
If you are experiencing the following:
- Your team is not displayed in the overview
- You do not have access to a team even though you have been added as a member
- You see a different Teams view than expected
Reasoning:
You are most likely logged in with the wrong account. It's common to have several accounts (i.e. UiO, private Outlook or Gmail account), and can therefore be logged in as a "wrong user."
Solution:
- Check the top righthand corner to see what account is active.
- Logout if needed, and login with the email address the Teams invitation was sent to.
- Close Teams completely and open it again (this is especially important in the desktop app).
Tips (optional):
In the online version of Teams you can be logged into several accounts simultaneously in different web browser tabs or profiles.